Frequently Asked Questions

Questions Everyone Asks Go To Top

How can I buy a new product and parts?

Aftermarket parts are easy to order with our experienced customer service team and can be ordered directly from Invacare Top End. Please see the Parts and Replacement Section in the Resource Center.

We sell Invacare Top End products through authorized Invacare Providers. Many customers buy their product locally to ensure that measurements are completed in-person during the fitting process and then have local service available once the Invacare Top End product is delivered. You might pay a little more than purchasing from one of our e-commerce providers but having local support is always worth it. There are many great e-commerce providers, too, that have a lot of experience with our products and can provide support through a variety of methods especially with tools like Skype® and FaceTime®. It really boils down to who you feel comfortable with and has the experience needed to get it right for you.

Are Invacare Top End products made in the USA?

Yes almost all of the Invacare® Top End® products are handcrafted and built one at a time in our factory located in Pinellas Park, Florida. Our stocked models such as the Invacare® Top End® Pro™-2 All Sport Wheelchair, Invacare® Top End® Excelerator™ Stock handcycle and our Invacare® Top End® Force™-3 Handcycle are made in Taiwan.

What is the warranty on Invacare Top End products?

Each product model has a specific warranty which is explained in the detailed owner's manuals. These owner's manuals are uploaded under each model in the Our Chairs section and also in our Help Desk section.

What is the weight limit on Invacare® Top End® products?

Most of our products have a weight limit of 250 pounds or approximately 113 kg. There are several models like the Invacare® Top End® Excelerator™ handcycle which has a 350 pound weight limit plus our Invacare® Top End® Terminator® Everyday and Invacare® Top End® Schulte 7000 Series BB Wheelchairs have a heavy duty option.

 

Recreation Handcycles Go To Top

Where can I try a handcycle?

The best place to try a handcycle is at an Abilities Expo, organized handcycle event, race, or at one of the handcycle test centers located in the USA. There are also organizations that have a fleet of handcycles available to try. These organizations include Adapted Adventures, National Abilities Center, RAMP, BORP and Achilles Track Club. If you fill out the Contact Us form, we can get back to you on options nearby.

Because there are SO many FAQs about this great sport of handcycling we put them all in one place for you. Our help desk's Find Your Sport section contains information on getting started and organizations that can help. Under Invacare® Top End®  Handcycles: Recreation you can learn about the health benefits of handcycling, the different types of handcycles, watch a video of how to transfer in and out plus how to be safe on the road!

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Competitive Handcycles Go To Top

Why do athletes like handcycling and what drives them to compete?

We asked Team Invacare's Matt Updike this question at the Invacare Top End Euro American Handcycle Championship race.  A member of the current USA Paracycling team and 2012 Paralympian tells you why in this video.

Because there are SO many FAQs about this great sport of handcycling we put them all in one place for you. Our help desk's Find Your Sport section contains information on getting started, classification and organizations that can help. Under Invacare® Top End® Handcycles: Competition you can learn about choosing shifters, chain-rings and crank arms, the different types of competitive handcycles, changing gears and watch a video of how to transfer in/out plus how to turn in a tight spot.

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Basketball Wheelchairs Go To Top

What are the rules in wheelchair basketball? Are they the same as able-bodied basketball?

For the most part, the rules in wheelchair basketball are the same. Wheelchair basketball is played on a regulation-sized, hardwood basketball court. The lines are the same as you would see on a high school or college-sized court (i.e. free throw, three point line, etc.). Your wheelchair is considered part of your body, so a degree of contact is allowed when playing defense, setting a pick or boxing out for a rebound. For dribbling, traveling consists of pushing your chair three times without dribbling. So, for every dribble, you’re allowed to push twice. Major difference: double dribbling is allowed.

Because there are SO many FAQs about this great sport we put them all in one place for you. Our help desk's Find Your Sport section contains information on getting started, the rules of play and organizations that can help. Under Invacare® Top End® Basketball Wheelchairs you can watch the 2012 Paralympic Gold Medal Game, find advice for new players from U of WI-Whitewater's head coach Opie Lade and measurement tips if you are looking for a new basketball wheelchair.

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Tennis Wheelchairs Go To Top

How is wheelchair tennis played?

Wheelchair tennis is played basically the same as able-bodied tennis except that the wheelchair tennis player gets two bounces instead of one. Because there are SO many FAQs about this great sport we put them all in one place for you. Our help desk's Find Your Sport section contains information on getting started, the rules of play and organizations that can help. Under Invacare® Top End® Tennis Wheelchairs you can learn anything from wheelchair tennis basics to tennis chair selection and set-up plus adjustable vs. fixed frames.

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Racing Wheelchairs Go To Top

I want to try a 5K. Is there an alternative to buying a specific racing wheelchair?

Yes, the Invacare® Top End® Pro™–2 All Sport Wheelchair with the Freewheel 5K Sports Chair Adapter is the perfect racing wheelchair alternative. Plus, you can use it for basketball, tennis or many other sports when the Freewheel is disconnected.

Because there are SO many FAQs about wheelchair racing we put them all in one place for you. The help desk's Find Your Sport section contains information on getting started, the rules of competition/classification and organizations that can help. Under Invacare® Top End® Racing Wheelchairs you can watch videos on wheelchair racing positioning, proper stroke, how to make a pair of racing gloves and even how to do those tricky transfers in and out!

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Indoor Training Rollers Go To Top

How do you assemble a racing chair training roller?

The Invacare® Top End® Eliminator™ OSR Racing Wheelchair owner's manual has complete instructions on how to do this. You can locate it on our help desk with the heading of "Maintaining your Invacare Top End Product."

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The LeMond® Revolution Trainer looks very high tech. Is there a less expensive option for training on my handcycle indoors?

Yes, the handcycle indoor training roller will provide an excellent way to train indoors without all the bells and whistles of the LeMond Revolution Trainer. It can be easily adjusted to allow more or less resistance. It is affordable, too.

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Everyday Wheelchairs Go To Top

What is the major difference between a full frame design and an open frame design for an everyday ultra lightweight wheelchair ?

Today everyone seems to be going with the open frame design like what you see in the Invacare® Top End® Crossfire™ Series Wheelchairs. This may be great for the minimalist look, but there is some frame flex front-to-back, so for very active people or for people close to the weight limit, it may not be the best choice. The full frame design of the Invacare® Top End® Terminator® Series Wheelchairs or the Invacare® A-4® Wheelchair would require less energy.

Because there are SO many FAQs about our custom built everyday chairs we put them all in one place for you. Our help desk's Invacare® Top End® Everyday Wheelchairs section has some awesome videos produced by the NCHPA with wheelchair athlete Mary Allison who shares her experience on navigating in the real world.

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Wheelchairs for Extreme Sports Go To Top

Is there a wheelchair available so you can play more than one sport?

Yes, the Invacare® Top End® Pro™-2 All Sport Wheelchair is a great wheelchair not only for basketball, but tennis, softball, badminton, floor hockey or any sport played on a hard surface. There also is a Freewheel 5K attachment that allows you to participate in a short road race.

Because there are SO many FAQs about wheelchair sports we put them all in one place for you. Our help desk's Find Your Sport section contains information on getting started, the rules of play and organizations that can help.

Discover more through our help desk